Responsible Gaming Policy

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Pin Up bet site is committed to maintaining a responsible gambling environment where players are encouraged to make informed choices and use gambling services only within safe personal limits. Gambling should be viewed as a form of entertainment, not as a way to earn money, recover losses, or manage financial or emotional difficulties.

This policy outlines the responsible gaming measures available to players. It explains how to assess gambling behavior, how to use account restrictions and limits, how vulnerable players are protected, and where to find support if gambling begins to cause harm.

Maintaining Control Over Gambling Activity

Responsible gambling requires control over both time and money. Players should decide in advance how much they are prepared to spend, how long they intend to play, and when they will stop. These decisions should be based on personal financial circumstances and should not be changed because of emotions, pressure, wins, or losses.

Gambling may become risky when it begins to affect other areas of life. Signs of possible harm can include spending more than planned, feeling guilty after gambling, becoming defensive when others comment on gambling habits, hiding gambling activity, or trying to win back losses by continuing to gamble.

If gambling starts to feel difficult to control, it is important to pause and consider using the responsible gaming tools available.

Self-Assessment Questions

Players who are concerned about their gambling behavior may find it useful to answer the following questions:

1. Have you ever felt that you should cut down on gambling?
2. Have other people annoyed you by criticizing your gambling habits?
3. Have you ever felt guilty about gambling?
4. Have you ever felt remorse after gambling?
5. Have you ever gambled again to steady your nerves or recover gambling losses?

A more detailed questionnaire is available from Gamblers Anonymous: https://gamblersanonymous.org/20-questions/

The results may help indicate whether gambling-related risks are present:

• 0 “Yes” answers: low risk for gambling problems.
• 1 “Yes” answer: moderate risk; further assessment may be needed.
• 2 or more “Yes” answers: high risk; further evaluation and intervention are strongly recommended.

This self-assessment is intended as a reflection tool only. It does not replace professional advice, but it can help players decide whether additional support or restrictions may be necessary.

Protection of Vulnerable Players

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We aim to provide a safe space for all players and to apply additional care where a player may be more vulnerable to gambling-related harm.

A vulnerable player may include someone who:

• is under 18 years old;
• feels unable to control their gambling behavior;
• has requested to stop gambling or has previously been restricted from playing;
• is facing serious financial difficulties, bankruptcy, or similar hardship.

If any of these situations apply to you, please contact us at: [email protected].

We may request documents or proof before taking certain actions. Every request is handled with care and respect. We may also use monitoring tools to identify signs that a player could be struggling. If such signs are detected, we may reach out and provide information about responsible gaming options.

We continuously work to improve our processes for identifying and protecting vulnerable players.

Self-Exclusion

Self-exclusion is a responsible gaming tool for players who want to stop gambling for a longer period or permanently. It allows players to voluntarily block access to their account and prevent participation in gambling activity.

The available self-exclusion periods are:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime self-exclusion.

Self-exclusion can be activated in the account settings or by contacting us at: [email protected].

After self-exclusion is activated, the account will be locked for the full selected period. During this time, the player will not be able to access the account, make deposits, place bets, or take part in gambling activities. Promotional emails and notifications from us will also stop.

Self-exclusion cannot be cancelled before the selected period ends. If lifetime self-exclusion is selected, it is permanent and cannot be reversed.

If a temporary self-exclusion period has ended and the player wishes to restore the account, a written request must be submitted. Before reactivation, we will remind the player about available responsible gaming tools and encourage completion of a self-assessment questionnaire.

Self-exclusion is intended to help players regain control and reduce the risk of further gambling-related harm.

Cooling-Off Period

A cooling-off period is a temporary break from gambling. It is suitable for players who need time away from betting and deposits in order to reflect on their behavior or avoid impulsive decisions.

During a cooling-off period, gambling activity is restricted. The player will not be able to place bets or make deposits into the account.

The available cooling-off periods are:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

A cooling-off period can be activated directly through the account settings. Once selected, the restriction is applied automatically and takes effect immediately. The account will be temporarily restricted for the full chosen period.

The cooling-off period cannot be ended early. The player must wait until the selected period has finished. After the period expires, the account can be used again without any additional request.

This tool is intended to give players time to pause, review their gambling habits, and make informed decisions before returning to gambling activity.

Deposit Limits

Deposit limits help players manage how much money they add to their account. Setting limits in advance can support better budgeting and reduce the risk of spending more than intended.

Players can set daily, weekly, or monthly deposit limits in their account. These limits should be based on personal financial circumstances and should only include amounts that can be spent on entertainment without affecting essential expenses.

If a player lowers a deposit limit, the change takes effect immediately. If a player increases a deposit limit, the higher limit will only apply after a 24-hour waiting period. This delay helps ensure that the decision is considered rather than impulsive.

We encourage players to use deposit limits as part of responsible gambling and to choose amounts that remain affordable.

Gambling Addiction Support

If gambling becomes difficult to control or begins to cause financial, emotional, social, or personal harm, confidential support is available. External organizations can provide advice, treatment information, counselling, and recovery resources.

GambleAware offers confidential advice, support, and resources for individuals struggling with gambling addiction. Its mission is to minimize gambling-related harm through education, treatment, and support services.

GamCare provides counselling, advice, and practical help in addressing the social impact of gambling. The website is www.gamcare.org.uk. Its confidential helpline is available at 0845 6000 133. Non-UK residents can contact GamCare for details on international support organizations.

Gamblers Anonymous is an international fellowship offering a 12-step program to help people overcome compulsive gambling. Meetings are available worldwide, and members provide mutual support.

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Gambling Therapy professionals are available both in Great Britain and internationally. The website can be found at www.gamblingtherapy.org.

If gambling is causing harm, seeking help early may reduce further risks and support recovery.

Age Restrictions and Internet Access

Individuals under the legal gambling age are not allowed to use online gambling services. Anyone under 18 is strictly prohibited from registering, accessing, or using the platform.

We reserve the right to request proof of age from any registered user at any time. If verification is required, the account may be temporarily suspended until the necessary documentation is provided. If it is determined that a user has violated the age restriction policy, the account may be frozen and any winnings may be forfeited.

To support age restrictions, we apply the following measures:

• players are informed during registration that the services are not available to underage individuals;
• when creating an account, players must confirm their date of birth and legal age;
• documentation verifying legal age may be requested;
• marketing and promotional efforts are directed only at individuals of legal gambling age;
• any attempt to engage underage users is prohibited and contradicts this policy.

If anyone under 18 is found using the site, winnings will be forfeited. Funds may be frozen, deposits made by a minor may be returned, and information may be passed to the relevant institution where appropriate.

Filtering and Blocking Tools

Software applications can help limit or block access to gambling websites. This may help parents and guardians prevent children from accessing gambling-related content. Filtering tools may also be useful if a shared device is used by someone who has requested self-exclusion from gambling sites.

Examples of filtering solutions include:

• Net Nanny — www.netnanny.com
• CyberPatrol — www.cyberpatrol.com
• GamBlock — www.gamblock.com

Using such tools can help create a safer online environment and reduce the risk of underage or unauthorized access to gambling websites.

Helpful Hints for Responsible Gambling

Players are encouraged to consider the following recommendations before gambling:

Set a deposit limit. Decide in advance how much you can afford to spend based on your financial situation. Gambling should only involve money intended for entertainment.

Do not chase losses. Trying to win back lost money can lead to risky decisions and further harm. Gambling should not be treated as a way to earn income or recover previous losses.

Set a time limit. Decide how long you will play and stop when that time has passed. Gambling should remain balanced with other hobbies, work, family, and responsibilities.

Avoid gambling when judgment may be affected. Do not gamble when you are extremely stressed, depressed, under pressure, tired, or unable to concentrate. You should also avoid gambling while under the influence of medication, drugs, or alcohol.

Take breaks. If you feel tired, distracted, frustrated, or unable to focus, stop playing and take time away from gambling.

Use only one account. A single account makes it easier to monitor how much time and money you spend on gambling and helps maintain a clearer overview of your activity.

Information and Contact

If you need assistance with responsible gaming tools, deposit limits, cooling-off periods, self-exclusion, vulnerable player protection, age restrictions, or related concerns, contact Support by email at: [email protected].

Support is available by email without additional cost. Information about you will not be shared with anyone else without your consent, except where required by applicable rules, procedures, or legal obligations.

Our aim is to help players keep gambling safe, controlled, and limited to entertainment. If gambling begins to cause harm or becomes difficult to manage, we encourage you to use the available tools and seek professional support.